Frequently Asked Questions (FAQ)

1. Where is your store located?

Our physical storefront is located at 3147 US-41, Henderson, KY 42420, United States. We have been proudly serving the Tri-State area from this location for over 55 years.

2. How long does shipping take?

We process orders within 1 to 2 business days. Once dispatched, transit time is typically 3 to 5 business days. You can expect your lighting fixtures to arrive within an estimated 4 to 7 business days.

3. Do you offer free shipping?

Yes, we offer Free Standard Shipping on all orders within the contiguous United States.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, uninstalled, and in their original packaging. We do not charge any restocking fees.

5. What should I do if my lighting fixture arrives damaged?

Lighting fixtures are fragile. We pack them carefully, but if your item arrives damaged, please contact us at support@thelampshoppe.com within 48 hours of delivery with photos of the damage and packaging so we can arrange a replacement or refund immediately.

6. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club. All transactions are securely processed in US Dollars (USD).

7. Do you offer lamp repair services online?

Our expert lamp restoration and repair services are exclusively available for local customers visiting our physical storefront in Henderson, KY. Our online store is dedicated solely to selling our curated collections of new sconces, table lamps, and chandeliers.

8. How can I contact customer support?

You can reach us by email at support@thelampshoppe.com or by phone at +1 (270) 827-2316 during our business hours (Tuesday - Friday: 10 AM – 4 PM CST, Saturday: 10 AM – 2 PM CST).